THE IMPACT OF CUSTOMER SERVICE OF MEXICAN COMPANIES BASED ON CUSTOMER CARE


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Authors

  • G. VARGAS HERNÁNDEZ M.B.A.; PhD, Research Professor of the Administration Department University Center for Economic and Managerial Sciences, University of Guadalajara Periférico Norte 799 Edif. G201-7 Núcleo Universitario Los Belenes, Zapopan Jalisco
  • Edgar José Gálvez MORENO Universidad Autónoma De Sinaloa Zona Norte, Los Mochis Pról. Ángel Flores y Justicia Social s/n Col. Jiquilpan

DOI:

https://doi.org/10.31568/atlas.84

Keywords:

Customer service, Customer Support, Companies

Abstract

The purpose of this research is to measure the level of customer service of Mexican companies in terms of customer service, considering that customer service is directly related to offer a good customer service. This research is analytical and descriptive, because it contains the main concepts about research, as well as the main authors and creators of the same and descriptive because in the research are tables and tables that help explain in a way Easier for the correct compression and differentiation of these concepts. With this research they will understand the importance and difference between a service and an attention, and once understood this will be able to better train their staff to obtain better and greater results in their companies and also reflected in their profits

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Published

2018-03-15

How to Cite

HERNÁNDEZ, G. V., & MORENO, E. J. G. (2018). THE IMPACT OF CUSTOMER SERVICE OF MEXICAN COMPANIES BASED ON CUSTOMER CARE. Atlas Journal, 4(8), 200–214. https://doi.org/10.31568/atlas.84

Issue

Vol. 4 No. 8 (2018)

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.