TOTAL PRODUCTIVE MAINTENANCE ACCORDING TO KAIZEN, BENCHMARKING AND 5S: AN IMPLEMENTATION FOR A BUSINESS IN THE SERVİCE INDUSTRY

Abstract

Total Productive Maintenance (TPM) is a maintenance scheme, which involves a newly established plant and machinery maintenance concept. The purpose of TPM application is to massively raise production while also time increasing the performance of the employees and career progression. The businesses have to prepare their own sustainability plans in order to follow changes in environmental change. This situation greatly affects the TPM plan depending on the Total Quality Management (TQM) policy of the business and they are prepared in conjunction with each other. Some of the resources of business are used to incorporate and refine the company's TPM services, such as workplace control, benchmarking, reporting, etc. This study encompasses the literature review on TPM and the analysis carried out in the implementation of TPM to the department of business and other departments in particular. This study comprises corporate management, production and communication departments, which are key-core departments in the service sector and thus, strong communications and connections of each department in the business with other departments are provided. This situation creates a significant positive effect on the performance of the business. According to these issues, in the scope of this research, A well-designed of TPM integrated with Kaizen, Benchmarking and 5S application on every departments of this business is provided to be applied for being effective. In addtion, depending on the subject, some improving suggestions are presented for sustainablity of business within the scope of the research.